CANCELLATION AND REFUND POLICY

 

We hope that you will be pleased with your purchase and that our products make your baby's life more comfortable. We will strive to make sure our products are free of defects. 

If you wish to cancel an order, you should contact us by telephone immediately before shipping. If your order has already been shipped, you may return our product for a full refund within 30 days from the date of purchase.  Any cancellations or returns made after 30 days from the date of purchase will not qualify for a refund.

Please contact us at support@babycomfortmattress.com to notify us about any returns. If we receive the product after 30 days from purchase due to shipping delays, you will not qualify for a refund if you did not notify us. Please note that products eligible for return are accepted up to 30 days from the date of purchase from our website: babycomfortmattress.com unless otherwise noted. We do not accept returns from purchases made at other retailers.

Shipping

Please note that Shipping costs are non-refundable. Returned merchandise must be in original condition. Incomplete returns will receive a reduced credit, reflecting any missing accessories. You may use your own shipping box or the same packaging box the product arrived in.  If we have made a mistake on your order, we will cover all shipping costs for returns. Otherwise, you will be responsible for paying all shipping costs associated with returning the item.

To return your product, you should mail your product to our fulfillment warehouse:

EFulfillment Pro

(BabyComfort Mattress )

22111 Unit D, Hwy 71

Spicewood, TX 78669

Telephone: 1-512-264-1267

(Re: BabyComfort Mattress )

 

You will be responsible for paying for your own shipping costs for returning your item unless we made a mistake on your order, in which case we will cover your shipping costs for returns. Otherwise, Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Refunds for returns are applied to the payment method used at the time of purchase. Once we receive and inspect the product we will credit your account and the credit will automatically be applied to your original method of payment. Please allow 5-7 days for the credit to appear on your account.

If you don't want to continue receiving information from our newsletter or blog you may cancel your subscription at any time.

 

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